Frequently Asked Questions

Orders & Delivery

How long does delivery take?
Orders are processed within 1–3 business days. UK delivery takes 2–4 business days after dispatch.

Personalisation

Can I personalise my gift box?
Yes, you can add a name and message to make your gift special.

Can I add extra items to my gift box?

Yes, you can add selected extras to your gift box, such as additional skincare or personalised cards. Available add-ons will be shown on the product page before checkout.

Returns

Can I return my order?
Personalised items are non-refundable unless faulty. If received faulty or damaged product please contact us within 24 hours of receiving it and we will reach out to you.

Contact

How can I contact you?
Email us at: support@caressnest.co.uk